urbanIron

Policies

Shipping

Processing time --The time I need to prepare an order for shipping varies.  In most cases I ship the day after I receive the order. In some cases I will need more time to process the order and get it shipped.  I will always try to let you know if there is going to be a delay in shipping. 

Customs and import taxes -- Buyers are responsible for any customs and import taxes that may apply.  I have had delays in delivery caused by customs and I will do everything I can to help with that, but I can't be responsible for delays due to customs. 


Payment & Security

I created this shop using Big Cartel, which is a site builder, and the SSL (security certificate) is supplied by them.  The checkout process is secure.  I use third party payment companies as well.  Big Cartel only allows PayPal and Stripe.  If I send you a bill, or if I charge you in person, it will be through Square.  I never have access to your personal financial information including your credit card number or PayPal account number.  I cannot add charges to your card.  I don't have the information to be able to do that, and honestly, I can't think of a reason I would. 


Returns & Exchanges

I gladly accept returns and exchanges.  I don't want the things I make to go where they are not wanted. 

For returns please contact me withing 14 days of delivery.  Please ship items back withing 30 days of delivery. 

Because of the nature of these items I cannot accept returns on custom or personalized work.  Please let me know right away if your order is damaged in transit. 

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Privacy

I will only use your shipping and billing address, and contact information 


My information

In the interest of being transparent and letting you know that you are dealing with a person, here is my information.

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